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¿Cómo es el soporte?

Mantenimiento técnico:

Optimizar el rendimiento del sitio web es crucial para generar una experiencia óptima para los visitantes y a su vez manteniendo el entorno seguro ante cualquier amenaza de ciberseguridad.
Nuevas funcionalidades:

Las páginas web son entornos vivos que necesitan constantes actualizaciones de diseño, funcionalidades y de contenido.
Analítica:

Tener una visión completa y realista del comportamiento de su web corporativa es fundamental para conocer el estado de la misma y saber de qué
volumen de visitas reciben.

IMPROVE
like a pro

Todo empieza con una idea y necesitas ayuda para ejecutarla. 
Desde nuevas funcionalidades, optimizaciones, conocer a tus clientes o creatividades para tu negocio.
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  • Identificar mejoras.

  • Definir mejoras.

  • Revisión mejoras.

  • Definición Sprint.

  • Seguimiento Sprint.

  • Pruebas.

  • Puesta en marcha.

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Un equipo de diseño y desarrollo dedicado a las necesidades de tu negocio,  de principio a fin e incluso más allá gracias a nuestro servicio de soporte. Seguimos la metodología ágil para gestionar los evolutivos de soporte de nuestros clientes con un proceso simple:

POTENCIAL ILIMITADO
 

Te daremos soporte personalizado en todos los aspectos.

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ACTUALIZACIONES Y MEJORAS DEL SITIO WEB

Mantener  su sitio web actualizado para brindar una mejor experiencia de usuario, aumentar la seguridad y respaldar sus iniciativas de

marketing digital.

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APPS
PLUGINS

Nos aseguraremos de que sus complementos y aplicaciones de terceros estén configurados e instalados correctamente, mejorando la interfaz y la UX de su sitio web.

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DISEÑO
GRÁFICO

Nuestros diseñadores darán soporte para mantener el site visual y lista para comercio electrónico que atraerá, impresionará e involucrar

a sus clientes.

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BUGS
& ISSUES

Descubrir errores y problemas del sitio web y le proporcionaremos las mejores soluciones. Ya sea carga lenta o de una codificación deficiente, lo solucionamos.

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INTEGRACIONES PERSONALIZADAS

Mantendremos y desarrollaremos aplicaciones y herramientas para que funcionen correctamente en su sitio web.

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CÓDIGOS PERSONALIZADAS

Si lo que se necesita es un desarrollo a medida Nuestros desarrolladores pueden crearlas sobre su ecommerce.

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API
CONTROLLED

Desde herramientas codificadas a medida hasta integraciones perfectas, nos aseguraremos de que todas las API rest de Shopify estén bien configuradas y seguras.

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ECOMMERCE CONSULTING

Nuestros expertos en consultoría de Ecommerce están a disposición de para explorar e implementar tecnologías y estrategias que sumen al crecimiento de nuestros clientes.

¡HAGAMOS JUNTOS ALGO GRANDE!

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Emprende el camino para potenciar tu marca hoy mismo: ¡Paga sólo por lo que usas!

  • What can the Hour Bags be used for?
    We generally use them for Graphic design related to Web-ecommerce. Development and Programming. Technical support. Queries. Newsletter design from your e-commerce platform. Design and activation of Forms. Template update. Telephone conferences. Virtual and face-to-face work meetings. Video tutorials on how to do things on your own website. Troubleshooting. Data analysis, reporting with Google Data Studio*. Concept tests. and much more
  • Can I use bags of hours for performance campaigns?
    Yes! We have bags of specific hours for accompaniment and digital performance! These bags are not "single hours", they are conceived in monthly packages because even setting up advertising campaigns there is a lot to do, as you will receive a lot of traffic on your website you have to create a lot of content, in blogs, in newsletters, email marketing, specific landing pages etc. That is why we concentrate everything on a monthly basis, because once you are activated with advertising guidelines you will have to keep your potential clients interested in your brand! Thus, month after month, new content is created that we will also use in the guidelines and others.
  • How are the bags of loose hours?
    If you have an eCommerce or a website with specific needs such as: uploading new products, creating collections, creating blog posts, creating forms, changing images, creating single landing pages, we recommend the 20h, 40h bags of single hours. .. up to 200 hours at the service of your business. These bags expire after 6 months. This type of hour bags are not to create and monitor advertising campaigns on networks and Google as they involve recurring tasks month after month. For this you will have to hire the specific performance bags: they have the same prices but they are monthly.
  • Do bags of hours expire?
    For better or worse, Single Hour Bags do expire. But it happens 6 months after being hired and surely they will have been consumed with so much work that we will move forward so that your business grows and bears fruit. The Performance Hour Exchanges have a duration of one month, as they accompany the actions that are implemented in the performance month.
  • How long does Teipe Digital take to respond to incidents?
    We respond to incidents in less than one business day on business days. During weekends and holidays we respond within 48 hours.
  • Can I get a refund for  the hour bag?
    Yes! If you purchase Hour Bags packages for the first time, you can get a full refund for any remaining hours. If this is not the first time you have purchased Bags of Hours, you can exchange your Bulk Hours for a credit that can be applied to any service we offer.
  • How much does it cost to buy packages of Bags of Hours?
    Our prices are very simple and you can even buy bags of hours online - To buy and see the prices do click here
  • What can be done with  01:00 Hours Exchange time?
    An hour from the bag of hours can cover several small tasks or can be used to complete part of a more complicated task. A task is a technical or graphic adjustment to your store that takes one of our team members 1 hour or less. O Have a follow-up meeting or a meeting to define/review a need.
  • If a task only takes a few minutes, how much time is deducted from my Hours Bag?"
    We track our time by the minute, so if a task takes 00:07 minutes, we deduct 00:07 minutes from your hour pool. It literally is that simple.
  • Can I complete multiple tasks in a block of time?
    Yes! Your time can be spread over various services. It totally depends on your needs and how you want to prioritize the contracted time based on the estimated work time. For example, if you buy 30:00 hours, you can use 05:00 hours for graphic design, 15:00 hours for web development and custom coding, 02:00 hours to create a new landing page, etc. Before any task we will let you know how much time it is estimated to consume.

¿Quieres saber más sobre nuestros paquetes y precios?

Cada cliente y cada negocio es un mundo, por eso nuestros presupuestos están hechos a la medida de tus necesidades.

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